This site is hosted by BlueHost.com. I’ve used them for about 6 months. Never had a problem but that’s not a lot of time to tell. What it is plenty of time to tell is that they have WONDERFUL Customer Support.
I’ve emailed support requests several times. Each time I hear back very quickly and, more importantly, in English – not techspeak. They read my whole question and tell me exactly what I need to know in the right context. At one point they even changed the main domain of my account for me – something that I didn’t think they’d do, at best, would tell me to do it myself, but they did it right away.
Now I get an email saying they are increasing their support hours from 24/6 to 24/7 Way to go.
Takeaways:
- I know tech support is a cost (COGS) but I can’t imagine how much lower their COGS is because they do this right the first time. Not to mention the improvement in customer satisfaction, referals and sales.
- Use them if you want a responsive web host (as always I have no financial stake in this company).
- They’re inexpensive and have lots of features.
