While we’re on the subject of customer service, let me tell you about my ...
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This site is hosted by BlueHost.com. I’ve used them for about 6 months. Never ...
The war analogy doesn’t work because business is not a zero sum game. A ...
Most people don’t think – they just think they think. Here are some interesting ...
Geek Squad will fail even if the geeks do a great job, because the ...
Seth Godin has a great post on taking responsability. It ends with this wonderful ...